Frequently asked questions

Step Section

LED Lighting System Section

  • One or more lights are not working, what should I do?

    There maybe a bad contact or the light is defective.
    Make sure the light is properly installed and check the connections including the two connectors. If there is scale or rust, clean with a small nail file. Please change the light if all of these options have been checked.

  • No lights are working, what should I do?

    Check that the light(s) are properly installed, that the wall socket and the remote control are functional. Once all these checks have been carried out, if nothing works, please change the transformer. If the light(s) work with a magic eye, put black electrical tape and test the lighting system.

  • My system no longer responds to the signal from the remote control, what should I do?

    First, make sure that the indicator from the remote is on. Otherwise, change the battery. Next, point the remote indicator light directly at the power box’s indicator light. If it does not light up, you must change the remote control. Finally, try unplugging the power cord from the transformer directly into the outlet.

  • My LED light got soaked in the water, was not winterized and rusted, can I do something?

    You need to change your light.

  • It seems my lights do not illuminate well, what should I do?

    The windows and lights may be dirty. We suggest that you turn off the system and clean your windows and lights with a cloth and water. If you have an in-ground pool, the enclosures are likely filled with sand, dirt, rock, or water. In this case, turn off the system and clean up the housing. Take the opportunity to clean the windows and lights.

  • After a while my lights turn off on their own, what’s going on?

    Your GFCI outlet maybe faulty, your ground wire maybe partially cut or your junction box maybe filled with water.

  • Why is the water level in my pool dropping?

    There could be several reasons, such as a split hose or a bad fitting. Your skimmer, bottom drain or water return may have been damaged by ice over the winter. The filter head may also be damaged. It is also possible that the pool liner is pierced or stretched near the window of the light or that the porthole has cracked during the winter.

    *In any case, it is best to contact your local store.

  • I have water in all my niches around my in-ground pool, is this normal?

    The housing can fill with water for several reasons. In all cases dry the light and junction box. Wait for the soil to drain and remove the residue of sand, dirt and rocks that prevent water from flowing through the holes at the bottom of the niche.

  • Is there a warranty for my LED lighting system?

    Yes, the system is guaranteed. The LED in-ground pool lights are guaranteed for three years and the remote control, the transformer and the installation are guaranteed for one year.

    The LED above ground pool lights are guaranteed for two years and the remote control, the transformer and the installation are guaranteed for one year.

    Please note that for the warranty to be valid, periodic maintenance must be carried out on your system.

  • What to do with the lights in the winter?

    In order to keep the lights in good condition, we suggest that you follow certain procedures when closing your pool for the winter season. Please read carefully the following LED lighting maintenance document for more details [2022 – FAQ Lumières DEL AN V1.0.pdf].

  • What can I do to prevent water accumulation in the niche?

    To ensure there is no water accumulation in the niche, be sure to clean the bottom of the housing, where there are holes to allow water to drain out. If these holes become clogged with sand, dirt, rock, or water could reach the light and damage it.

  • What should I do before the technician installs the system?

    First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, the sidewalk must be finished. Then, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac).

  • What should I do before the technician reinstall the porthole and ring?

    First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac). Finally, we ask you to check if the lighting system you have is working properly and if any parts need to be replaced.

  • Can the system be controlled remotely?

    Yes our lighting can be used with a remote control, magic eye, or even via your home Wi-Fi network.

Conventional Lighting System Section

  • One or more lights are not working, what should I do?

    You can try another bulb first or test the bulb in a household lamp. Next, check the connections in the junction box. Also, turn off the current, unscrew the bulb, and using a screwdriver, lift the metal tab at the bottom of the socket so that contact occurs. If there is scale or rust formation, clean with “bulldog style” steel wool.

  • No lights are working, what should I do?

    Be sure to check that the circuit breaker is on, that the wire is plugged into the outlet near the lights circuit breaker, that no wires are cut or that the GFCI (ground fault circuit breaker) outlet is not triggered (reset button). You can also try another electrical device in the outlet to make sure it works or test the bulbs in a household lamp. If the light works with a magic eye, put black electrical tape over the eye and test the lighting system.

  • My system no longer responds to the signal from the remote control, what should I do?

    First, make sure that the indicator from the remote is on. Otherwise, change the battery. Next, point the remote indicator light directly at the power box’s indicator light. If it does not light up, you must change the remote control. Finally, try unplugging the power cord from the transformer directly into the outlet.

  • It seems to me that my lights do not illuminate well, what should I do?

    The windows and lights may be dirty. We suggest that you turn off the system and clean your windows and lights with a cloth and water. If you have an in-ground pool, the enclosures are likely filled with sand, dirt, rock, or water. In this case turn off the system and clean up the housing. Take the opportunity to clean the windows and the lights.

  • After a while my lights turn off on their own, what’s going on?

    Your GFCI outlet maybe faulty, your ground wire maybe partially cut or your junction box maybe filled with water.

  • Why is the water level in my pool dropping?

    There could be several reasons, such as a split hose or a bad fitting. Your skimmer, bottom drain or water return may have been damaged by ice over the winter. The filter head may also be damaged. It is also possible that the pool liner is pierced or stretched near the window of the light or that the porthole has cracked during the winter.

    *In any case, it is best to contact your local store.

  • I have water in all my niches around my in-ground pool, is this normal?

    The housing can fill with water for several reasons. In all cases dry the light and junction box. Wait for the soil to drain and remove the residue of sand, dirt and rocks that prevent water from flowing through the holes at the bottom of the niche.

  • Is there a warranty for my conventional lighting system?

    Yes, the system is guaranteed. Conventional in-ground pool lights are guaranteed for three years and the circuit breaker and installation are guaranteed for one year. Conventional light for above ground pools are guaranteed for two years and the circuit breaker and installation are guaranteed for one year. For the warranty to be valid, please note that periodic maintenance must be carried out on your system.

  • What to do with the lights in the winter?

    In order to keep the lights in good condition, we suggest that you follow certain procedures when closing your pool for the winter season. Please read carefully the following Conventional lighting maintenance document for more details.

  • What can I do to prevent water accumulation in the niche?

    To ensure there is no water accumulation in the niche, be sure to clean the bottom of the housing, where there are holes to allow water to drain out. If these holes become clogged with sand, dirt, rock, or water could reach the light and damage it.

  • What should I do before the technician installs the system?

    First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, the sidewalk must be finished. Then, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac).

  • What should I do before the technician reinstall the porthole and ring?

    First, the pool must be filled with water to its maximum. If this is an installation for an in-ground pool, you must keep the niches very clean by removing sand, dirt, rock, and any possible accumulation of water. We suggest using a Wet/Dry Vacuum Cleaner (Shop Vac). Finally, we ask you to check if the lighting system you have is working properly and if any parts need to be replaced.

  • Can the system be controlled remotely?

    Yes our lighting can be used with a remote control, magic eye, or even via your home Wi-Fi network.

  • I already have a conventional Lumi-O lighting system installed for my in-ground pool. Do you offer the replacement service to make the change to a LED system?

    Yes we offer the retrofit system change that allows you to replace conventional lights with LED, colored or white lights. It is a high performance system that offers exceptional color choice. The replacement is done by certified technicians. However some regions are not covered by our technicians. Inquire in store or at the following e-mail address [email protected].

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