Step section
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I want to buy an above ground pool step, do you have any models to allow you to get in and out of the pool?
Yes, we have a wide variety of steps to get in and out of the pool. In addition, we have steps that attach to your deck.
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What is the maximum weight the Royal Entrance II step can support?
The Royal Entrance II can support up to 350 lbs, which is relatively a lot.
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Do you offer inground pool steps?
Yes, we offer several models of inground pool steps such as the Tux, the Inground Step, and the Oasis.
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I bought a step a few years back, do you offer replacement parts?
Yes, parts for our steps are available both in-store or on our website. We keep a large inventory to meet the demand.
If you cannot find the part you need, we will be happy to assist you at 1-450-565-5544
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Do your ladders or steps have UV protection?
Yes, an additive is added to our resin or material mixes in order to have a finish with good resistance to UV rays.
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Hello, I am from Canada and regulations in some provinces require a self-closing door. Do you comply with this standard?
Yes, we comply with all laws and regulations in all sales territories in Canada and the United States, especially in Canada. Our self-latching gate has a self-closing hinge with a special place to put a padlock if necessary.
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Are your products guaranteed for commercial use?
no, our warranty does not cover commercial use, nor does it cover damage that is the result of abnormal use.
Lighting system retro-fit section
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I have Lumi-O lights for my in-ground pool that were installed 14 years ago. Do you offer replacement of these? In addition, can the lights be changed to white LED or color LED?
Yes, we offer replacement by certified technicians for our products; however, some territories are not covered by our technicians. You can inquire if your area is covered at the store where you bought your lighting system, or at the following email address: callcenter@lumi-o.com.
As for LED lights, we’ve been offering high-performance color lights for a few years now, which are stronger and offer an exceptional color choice.
Step light section
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I bought the 9015 Innovalite light but I cannot find how to program colors on it?
You must go on Google Store or Apple Store and download the free Innovalite app.
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I downloaded the app but I don’t know where to find my light in the program?
You need to go on the upper left corner of the app and click on the three horizontal bars and select it from the “My Device” menu. A connection icon will appear with the name of your light.
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My phone doesn’t see my light using Wi-Fi?
Our app uses a Bluetooth connection, not Wi-Fi. You must make sure that Bluetooth is enabled on your smartphone.
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I turn on the light and it works well, but my spouse can’t control or even turn off the light from her phone. Is this a defect?
No, the Bluetooth connection is dedicated to only one phone at a time. You need to close the app completely on your phone or turn off the Bluetooth connection from your settings for another phone to be able to connect to it.
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I don’t get it: I can easily control my light from the other end of my backyard, more than 75’ away, but I can’t control my light when I am sitting in my gazebo right beside my pool. Is there a problem with my Bluetooth connection?
No, the presence of a large water basin with a steel wall reduces the range of the Bluetooth connection. This is normal. Simply elevate the Bluetooth capture device (the small gray box), or put it closer to the gathering spot in your yard.
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I noticed that my light turns off on its own when I turned it on at the end of the day. Is there a problem?
The Innovalite light is programmed by default to turn off after a 6-hour light cycle. This is a protection against premature wear. The ecological aspect for energy saving is not to be neglected.
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Does the light need to be installed by en electrician?
No, connection is easy with a standard 120V outlet. The light is equipped with a 25’ long wire.
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The light cuts at times, and sometimes is turns itself off immediately after being turned on?
Make sure the connections between the wires are tight and that the seal is perfect. Tighten the connections on the wire if necessary. Make sure your 120V wall outlet is functional. Test other instruments on that same wall outlet to see if the problem occurs too. Contact your representative if the problem persists.
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What is the product warranty?
The warranty is 90 days from the date of purchase, however, a manufacturing defect can be guaranteed longer and a replacement may be offered.